![]() Currently, Google has not responded to requests for comments on the recoverability of files. Users are advised to contact support, open new tickets, and stay informed about official updates. Furthermore, complaints surfaced about the difficulty in reaching human support at Google Drive, further intensifying user frustration.įurthermore, Google recommends that affected users refrain from accessing cloud storage until a fix is implemented. Some users even claimed that the bug resulted in permanent file deletion, casting doubt on the effectiveness of Google's proposed solution. ![]() ![]() Support forum volunteers, lacking comprehensive insight, attempted to assist but couldn't address all concerns. Frustration mounted as attempts to contact Google Drive support resulted in automated responses, leaving users dissatisfied with the provided troubleshooting solutions. In case of "Not enough disk space" messages, users were advised to free up space and retry the procedure.ĭespite the recommended solution, users struggled to recover files and received warnings about specific files being irretrievable. The recovery process involved notifications like "Recovery has started" and "Recovery is complete," with unsynchronized files stored in a new desktop folder called Google Drive Recovery. Users were instructed to download Drive for desktop version 85.0.13.0 or higher, access settings while holding the Shift key, and select the 'Recover from backups' option. On November 29, the company identified the problem and proposed a solution for affected users. Google has clarified that the bug specifically affects changes made to local files that haven't been synchronized with Drive, providing assurance that files already synchronized remain unaffected. The issue is attributed to a synchronization glitch that specifically affects users utilizing desktop Drive app versions v84.0.0.0 - 84.0.4.0. ![]() ![]() Google has acknowledged a bug affecting Google Drive users, resulting in the disappearance of files added after April-May 2023. ![]()
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